Refunds, Cancels, & Return Checks
Refunds & Cancellation Policy
At PhoToursMedia, we strive to get to your listings as quickly as possible. It’s our commitment to offer our customers the very best in quality, speed, and of course, price for our services. We staff enough drone pilots and professional photographers so we are typically able to get to your photo or drone shoot within seven to ten days during our busiest of times throughout the year. We know that sometimes listings will sell before we deliver to you our finished product. Upon these rare occasions, we try to be fair to you as well as our team. Below is the pricing schedule for cancellations. Please feel free to reach out to us if you have any questions.
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Should you cancel your photography or drone shoot before we show up and arrive on location – Your order will be fully refunded.
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Should you cancel your photography or drone shoot after our team has already arrived on location – Your order will be refunded less $65 for our time.
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Should you cancel your photography or drone shoot after we have begun the editing process – Your order will be refunded less $125 for our time.
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Should you cancel your photography or drone shoot after we have delivered video or imagery to you – No refund is given at this point.
Return Check Policy
It is understood and agreed that upon presentation of a check as the form of payment for services provided by Service Provider, that I am entering into a contractual agreement that obligates me and holds me responsible for any and all penalties, costs, and incidental damages allowable under law, but not limited to, return check charges, state surcharges, interest, collection costs, legal expenses, attorney fees and expenses incidental to the principal obligation on any check that is returned non-payable. Any check returned unpaid for any reason will not be re-deposited. Buyer agrees to pay the full amount of the check plus a returned check fee of $25.00 for amounts up to $50, $30 for amounts between $50 and $300, or $40 if the face value exceeds $300, within 5 business days of the date that the check was returned unpaid. Payment must be made in the form of cash or certified check. If payment is not received within five (5) business days, buyer understands and agrees that Service Provider will charge an additional 1.5% late payment fee upon the sixth (6th) business day and an additional 1.5% per month thereafter. Buyer understands and agrees that if upon the fifteenth (15th) business day, the returned check remains unpaid Service Provider may turn over the dishonored check and all other available information relating to this incident to the State Attorney for criminal prosecution. Buyer may be additionally liable in a civil action for triple the amount of the check, but in no case less than $50, together with the amount of the check, as service charge, courts costs, reasonable attorney fees, and incurred bank fees.
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Credit Card PolicyÂ
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Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card Service Provider and (iii) Buyer will indemnify Service Provider for any credit card charge-back filed by or on behalf of the Buyer and (iv) Buyer understands that in the event a credit card charge-back is filed, Buyers account will be placed with a third party collection agency and (v) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes, collection fees, interest and any additional fee incurred by the Service Provider in the attempt to collect upon Buyer’s debt. Buyer shall be responsible for all charges incurred through use of Buyer’s password. Buyer agrees to keep his or her password confidential and to notify Service Provider within 24 hours of any breach of this Contract or unauthorized use of the password. Service Provider does not protect Buyer from unauthorized use of Buyer’s password.